Success stories

Go Vocal case studies: Community engagement success stories

500+ local governments and organizations trust Go Vocal with their community engagement. Explore our case studies to discover insights and best practices from successful initiatives leveraging our digital platform. Enhance your participation projects by learning from the experiences of fellow engagement practitioners.

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residents

How Innsbruck flipped youth participation in a matter of weeks

Innsbruck launched a new digital participation platform and smart engagement strategy that finally brought young residents into the center of decision-making. Within weeks, over 1,000 residents registered, with youth now overrepresented thanks to Proposals that they can easily submit, share with friends, and support. This “gamified” dynamic motivates young people to take part and stay engaged.

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residents

How Waddinxveen is giving younger residents a real say

The South Holland city of Waddinxveen is the fastest-growing city in the Netherlands and today counts nearly 35,000 residents. 30% of them are under 25, and by 2050 that share will reach 40%. This demographic trend raised a pressing question for the city: how do you involve even the youngest residents in decisions about the future? Esther van Ellinkhuizen, staff member for cabinet affairs and child participation, explains how she does it.

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Group of smiling children posing outside the town hall in Waddinxveen

How Waddinxveen is giving younger residents a real say

The South Holland city of Waddinxveen is the fastest-growing city in the Netherlands and today counts nearly 35,000 residents. 30% of them are under 25, and by 2050 that share will reach 40%. This demographic trend raised a pressing question for the city: how do you involve even the youngest residents in decisions about the future? Esther van Ellinkhuizen, staff member for cabinet affairs and child participation, explains how she does it.

Panoramic view of a row of brick houses and parked cars in Rijswijk

How Rijswijk designed a new neighborhood meeting spot with an interactive map

In Rijswijk, a municipality of around 57,000 residents in South Holland, lies a place with a remarkable history. At Hof van Sion, archaeologists discovered the remains of a monastery dating back to the 15th and 16th centuries. Today, Hof van Sion is part of RijswijkBuiten, a sustainable new neighborhood. When the municipality decided to create a new community meeting place there, it asked residents what they wanted to see. They shared their ideas online using an interactive map.

Water fountain on a city square surrounded by modern buildings in Amstelveen

How Amstelveen worked with residents to create a greener city

Located just outside Amsterdam, Amstelveen is working with residents to create a greener, more welcoming, and more inclusive city. Through its online participation platform, residents can help shape long-term plans for the city, contribute to the design of new neighborhoods, and share ideas for smaller improvements that can make a visible difference in everyday life.

Laughing woman on a bicycle with a smiling man helping her steer

How Charenton-le-Pont worked with residents to build a bike plan around local needs

On the edge of Paris in Val-de-Marne, Charenton-le-Pont is a quiet city of 31,000 residents. Sitting where the Marne meets the Seine, right by the Bois de Vincennes, it has everything it needs to become a hub for cycling and other active mobility. And what better way to get there than consulting residents to co-build a well-oiled bike plan?

People strolling past a historic fountain on the market square in Neckarsulm

More than potholes: how Neckarsulm made issue reporting part of everyday participation

In its first eight weeks, Neckarsulm resolved more than 60 of the first 100 issues submitted through its Go Vocal-powered reporting tool. Residents can report a problem in minutes, follow its status, and receive an update when it is resolved. What may look like a simple service tool has become a practical way to make participation part of everyday life.

Terrace with stone balustrades overlooking Salt Lake City and the mountains

How Salt Lake City rebuilt engagement from the inside out

By 2023, Salt Lake City's engagement efforts had become fragmented. Teams were duplicating work, residents were being over-surveyed, and projects often followed different processes and standards across departments. Instead of immediately searching for a new platform, the city took a step back and looked inward first. What followed was a citywide effort to build shared standards, stronger collaboration, and a more connected approach to participation.

Group of friends chatting around a wooden table in a cosy kitchen

How Goeree-Overflakkee reached 1 in 5 households through one participation platform

Getting thousands of residents involved in policy? For many local governments, that's still a challenge. Not for Goeree-Overflakkee. With one central participation platform, it now reaches a broad audience, on major policy decisions and local projects alike. What used to be fragmented and ad hoc has grown into a structured approach that makes participation visible, accessible, and scalable.

Hands typing on a laptop next to a notebook and a cup of tea

11,500+ participants, 100+ projects: how Amstelveen and Aalsmeer are building a strong participation culture

11,500+ participants. 100+ projects. Amstelveen and Aalsmeer transformed the way they work—from fragmented town hall meetings and scattered tools to one central platform where residents share ideas, feel involved, and help shape policy. With Go Vocal, they built a strong, scalable participation culture.

Family cycling past thatched half-timbered houses beside a pond in Denmark

This Danish municipality engaged 1 in 7 residents, bolstered by AI analysis

Using Go Vocal’s digital engagement platform and AI-powered analysis tool, Lejre created a hybrid participation process that residents could join from anywhere, at any time.

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