CitizenLab is now Go Vocal! Click here to read about our evolution.

The only tool 
you need for meaningful community engagement

Go Vocal is a digital community engagement platform built to take your participation projects to the next level. Enhance decision-making and build trust in your community by engaging large audiences with one centralised tool, streamlining project management, and improving input analysis.

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Trusted by 500+ local governments and organisations

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Experience the benefits of innovative technology and expert support

A powerful platform

The Go Vocal platform offers a centralised, comprehensive toolbox that makes it easy to achieve widespread engagement and reveal actionable insights, paving the way for smarter, informed decision-making.

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Expert support

Whether you need a sounding board or a hands-on advisor, our participation specialists are there to support you. Go Vocal clients benefit from extensive training and support to make the most of their platform and projects.

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Looking to reach more people online and offline while also making your project management and insight analysis more efficient? Go Vocal’s engagement platform is designed to meet your needs. You'll thrive with the backing of our participation experts, who are committed to helping you solve your unique challenges.

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Case studies

500+ local governments and organizations trust Go Vocal with their community engagement.

Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital platform.

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Havant Borough, UK

Havant Borough leverages Go Vocal's Power BI integration to drive inclusive and data-driven decision-making

Havant Borough, like many local authorities across the UK, prioritises fostering inclusive and equitable engagement with its residents. However, data dispersion across systems hindered comprehensive analysis, making it difficult to assess the true representativeness of participating residents. By co-developing a Power BI integration with Go Vocal, Havant Borough can now capitalise on the full potential of its data, paving the way for more inclusive and well-informed decision-making processes.

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Cambridge City Council input analysis Go Vocal's AI assistant Sensemaking
Cambridge, UK

Cambridge City Council analyses input 50% faster with Go Vocal's AI assistant

Cambridge experienced first-hand the power of Go Vocal's AI assistant in the analysis of open-ended text responses during their Design Code consultation for northern Cambridge neighbourhoods. Discover how it helped the team save 10 precious hours and opened the door for including more free-text questions in future consultations, enriching the depth and quality of community engagement.

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Copenhagen, Denmark

How Copenhagen got 12,000 residents to participate in large-scale Proposals project in just 4 months

In August 2023, the City of Copenhagen took a bold step forward on their participatory democracy journey with a new community engagement initiative: encouraging residents to submit proposals for city improvement projects.

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Our impact in numbers

At Go Vocal, impact isn’t just an afterthought - it’s a core part of our business.


governments and organisations of all sizes have worked with us across 20 countries


projects have been launched across various policy areas: from planning, housing and climate action to transportation and participatory budgeting.


residents have engaged on our platform to shape the future of their communities by engaging in their local communities.

Real customers, real results

Here’s what clients say about Go Vocal

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"By using our online engagement platform for this consultation, we knew we would be able to reach more residents in a more cost-effective way than by doing anything else.”

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Simon Dale
Interim Director of the Department of Place and Growth, Wokingham
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"The Go Vocal platform has extensive information-sharing capabilities. In addition, the ability for residents to comment on the ideas and start a discussion sparks lively conversations.”

London Borough of Newham
Resident Engagement and Participation team
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“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

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Chelsey Aprill
Office of Planning & Community Development (WA, USA)
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“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)
Digital Services Team

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Engagement Strategy
Natalie Ricklefs
April 15, 2024
Data, diversity, and connection: lessons from New York City’s Public Engagement Unit

One of our Public Square podcast episodes takes us to the bustling metropolis of New York City, where the Public Engagement Unit (PEU), under the leadership of Adrienne Lever has developed an innovative approach to community engagement. Our conversation with her unveiled key insights and actionable strategies from their work, offering a blueprint for UK councils and organisations aiming to enhance community engagement and public service effectiveness.

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The beginner’s guide to digital community engagement

This guide will walk you through the basics of digital community engagement and is meant to serve as a resource for beginners and seasoned practitioners alike. After all, setting a solid foundation for your community engagement initiative is key to its success.

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Engaging the public on planning policy: raising the bar with AI

In this webinar, you'll hear how West Oxfordshire successfully leveraged our platform to enhance the resident engagement journey and improve input analysis with our AI Sensemaking module.

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Awards & recognitions

Award-winning and backed by a community of 500+ satisfied local governments and organisations, Go Vocal is at the forefront of the GovTech landscape with our community engagement platform.

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"The digital infrastructure that enables municipal governments to connect with their citizens."

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Celebrating leaders combining profit and purpose to help achieve the United Nations Global Goals.

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Winner in the "Governments & Citizen engagement" category

Ready to learn more?

Chat with a community engagement expert to see how our online engagement platform can take your participation projects to the next level.

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