CitizenLab is now Go Vocal! Click here to read about our evolution.

The only tool 
you need for meaningful community engagement

Enhance decision-making and build trust in your community by engaging large audiences with one centralized tool, streamlining project management, and improving input analysis.

Platform screenshotPlatform screenshotPhone user
Decorative graphicDecorative graphicDecorative graphic

Trusted by 500+ local governments and organizations

City of Wichita LogoCity of Seattle LogoUS Congress logoValley Regional Transit logo
City of Wichita LogoCity of Seattle LogoCIty of Lancaster logoValley Regional Transit logo

Experience the benefits of innovative technology and expert support

A powerful platform

The Go Vocal platform offers a centralized, comprehensive toolbox that makes it easy to achieve widespread engagement and reveal actionable insights, paving the way for smarter, informed decision-making.

Discover the
platform features
Right arrow

Expert support

Whether you need a sounding board or a hands-on advisor, our participation specialists are there to support you. Go Vocal clients benefit from extensive training and support to make the most of their platform and projects.

Discover the support

you can expect
Right arrow

You're looking to reach more people online and offline while also making your project management and insight analysis more efficient. Go Vocal’s engagement platform is designed to meet your needs. Moreover, you'll thrive with the backing of our participation experts, who are deeply committed to helping you solve your unique challenges.

Discover Go Vocal for...

No items found.

Case studies

500+ local governments and organizations trust Go Vocal with their community engagement.

Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital platform.

st louis rams settlement funds community engagement case
St. Louis, MO

St. Louis collects and analyzes ideas from 7,000+ residents on allocating settlement funds to shape resident-driven change

Faced with the daunting task of allocating $250 million as part of the Rams settlement fund, the City of St. Louis and the Board of Aldermen embarked on an ambitious digital community engagement strategy to involve residents in the fund allocation process from the start.

Read more
Go Vocal Arrow right
Cambridge City Council input analysis Go Vocal's AI assistant Sensemaking
Cambridge, UK

Cambridge City Council analyzes input 50% faster with Go Vocal's AI assistant

Cambridge experienced first-hand the power of Go Vocal's AI assistant in the analysis of open-ended text responses during their Design Code consultation for northern Cambridge neighborhoods. Discover how it helped the team save 10 precious hours and opened the door for including more free-text questions in future consultations, enriching the depth and quality of community engagement.

Read more
Go Vocal Arrow right
copenhagen citizen participation proposals
Copenhagen, Denmark

How Copenhagen got 12,000 residents to participate in large-scale Proposals project in just 4 months

In August 2023, the City of Copenhagen took a bold step forward on their participatory democracy journey with a new community engagement initiative: encouraging residents to submit proposals for city improvement projects.

Read more
Go Vocal Arrow right

Our impact in numbers

At Go Vocal, impact isn’t just an afterthought - it’s a core part of our business.


governments and organizations of all sizes have worked with us across 20 countries


projects have been launched across all policy domains: from urban planning and climate action to mobility and participatory budgeting.


community members have engaged on our platform to shape the future of their communities by engaging in their local democracies.

Real customers, real results

Here’s what clients say about Go Vocal

See all case studies
Go Vocal Arrow right
Quotation mark

“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

Distinctio ullam excepturi qui dignissimos iste et repudiandae. Nam minima et natus sint est. Amet aut provident. Neque fugit dolorum. Minim
Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
Quotation mark

“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

Fugiat reiciendis aut earum. Itaque aut ut voluptates aspernatur dolore similique eveniet accusantium quide
City of Seattle
Office of Planning & Community Development (WA, USA)
Quotation mark

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

Et nisi et sapiente libero quisquam et recusandae voluptatem et. Provident distinctio aut. Et
Chelsey Aprill
Communication Manager, City of Allen
Quotation mark

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)
Digital Services Team Leader (Stirling, UK)

Mixed resources

Engagement Strategy
Natalie Ricklefs
April 15, 2024
Data, diversity, and connection: lessons from New York City’s Public Engagement Unit

One of our Public Square podcast episodes takes us to the bustling metropolis of New York City, where the Public Engagement Unit (PEU), under the leadership of Adrienne Lever has developed an innovative approach to community engagement. Our conversation with her unveiled key insights and actionable strategies from their work, offering a blueprint for other cities and organizations aiming to enhance community engagement and public service effectiveness.

Read more
Go Vocal Arrow right
The beginner’s guide to digital community engagement

This guide will walk you through the basics of digital community engagement and is meant to serve as a resource for beginners and seasoned practitioners alike. After all, setting a solid foundation for your community engagement initiative is key to its success.

Read more
Go Vocal Arrow right
How does engagement data affect decision-making?

If engagement is not genuine, it can lead to engagement fatigue and a lack of trust in the government's ability to make decisions with community input. That's why it's essential to focus on creating genuine and data-driven engagement opportunities that allow citizens to have a real impact on your decision-making. Join us for a webinar in partnership with the Davenport Institute for Public Engagement and Civic Leadership, the City of Lancaster, PA, and the City of Rexburg, ID as we explore the topic of "How Does Engagement Data Affect Decision-Making?" In this session, we'll dive into the data that cities see when it comes to community engagement and how this information is used by government officials. We'll also examine what information citizens need to feel engaged and how engagement can become a critical piece of the toolkit for decision-makers. It's not just about checking a box and going through the motions of community engagement, but rather creating meaningful opportunities for citizens to impact and inform decisions. After watching this webinar, you'll come away with a better understanding of how engagement data can inform decision-making, what citizens need to feel engaged, and practical steps for creating meaningful engagement opportunities.

View webinar
Go Vocal Arrow right
Decorative graphic

Awards & recognitions

Award-winning and backed by a community of 500+ satisfied local governments and organizations, Go Vocal is at the forefront of the GovTech landscape with our community engagement platform.

Award logo

"The digital infrastructure that enables municipal governments to connect with their citizens."

Award logo

Celebrating leaders combining profit and purpose to help achieve the United Nations Global Goals.

Award logo

Winner in the "Governments & Citizen engagement" category

Ready to learn more?

Chat with a community engagement expert to see how our online engagement platform can take your participation projects to the next level.

Schedule a demo
Go Vocal Arrow right
Decorative graphicDecorative graphic