CitizenLab is now Go Vocal! Click here to read about our evolution.
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Discover Go Vocal for...

Planners

Communications & Engagement

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Planning & Placemaking

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Neighborhoods & Public safety

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Environment & Sustainability

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Something that we really like about the Go Vocal platform is that now we can put the bill directly on the platform and people can read it and annotate in their own time. They can even do it from their phone. It makes what should be a public process even more convenient.

Yusuf Daneshyar
Secretary of Communications & Public Engagement, City of St. Louis
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“We decided to launch our platform with Go Vocal because of the ease of use - not only for our residents, but also for our teams!”

Milzy Carrasco
Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
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“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations.”

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Chelsey Aprill
Communication Manager, City of Allen
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“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

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City of Seattle
Office of Planning & Community Development (WA, USA)

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The #1 community engagement platform —
independently ranked, trusted by 500 governments

Reach residents
where they are and turn input into insights – with one platform

Go Vocal empowers governments to collect resident input – anytime, anywhere, streamline workflows, and leverage AI for deeper insights.

Phone user

Check out our new Community Monitor feature!

Transform your resident satisfaction tracking from costly sporadic snapshots into a resource-efficient, always-on stream of insights.
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Introducing continuous feedback + smarter AI analysis.
Join our new feature launch webinar
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Engagement isn’t broken – but the way it’s being done often is

Hearing from the few, 
missing the many

We all know Susan and Bob, who are at every town hall, eager to share their two cents.  

But to make supported decisions, you need more than just the usual suspects.

Too many tools, 

too little connection

Planning loves mapping tools, Communications prefers surveys, and youth outreach swears by in-person.

The result? Data stays locked in silos, progress slows, and collaboration fails.

Overwhelmed by input, missing the insights

Understanding community input is like returning to a group chat after a weekend offline.

It's hard to make sense of it all without the right tools or paying expensive consultants with taxpayers’ money.
The power of our community engagement platform

How Go Vocal helps you take your community engagement to the next level

Engage more residents – no matter how

Expand participation beyond the usual suspects by combining engagement methods – online, offline, and everything in between:
  • Surveys, voting, mapping, budgeting, and more in one place
  • Digitize offline input and speech-to-text
  • Reach a more representative audience
Engage more residents
93%
of clients say our platform helps to engage more people

Streamlinine engagement workflows

Replace the patchwork of tools so departments can manage projects, from start to finish, more efficiently:
  • Easy project management, aligned teams
  • Better collaboration across departments
  • Inform, involve, and report – all in one place
Move forward faster
87%
of clients report improved workflows

Improve input analysis and reporting

Leverage AI to understand key themes and priorities, and report to stakeholders faster:
  • AI to organize and understand input
  • Monitor representativeness, performance, and community sentiment
  • Build and share reports in a few clicks
Waste less resources on analysis
and reporting
87%
of clients agree our platform improves the input analysis and reporting

What clients achieve with our platform

Testimonials and milestones that matter

Dive into our case studies
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St. Louis, MI, involved
14,000+
residents in allocating settlement funds
Read the case study
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Something that we really like about the Go Vocal platform is that now we can put the bill directly on the platform and people can read it and annotate in their own time. They can even do it from their phone. It makes what should be a public process even more convenient.

Yusuf Daneshyar
Secretary of Communications & Public Engagement, City of St. Louis

“We decided to launch our platform with Go Vocal because of the ease of use - not only for our residents, but also for our teams!”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
Successfully reduced
tension & drove constructive dialogue
residents in allocating settlement funds
Read the case study
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Our Government Success Managers were rated
8.6/10
for their dedicated support
Lancaster
incorporated engagement into decision-making processes,
supported by Go Vocal
Read the case study
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“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations.”

Chelsey Aprill
Communication Manager, City of Allen

Beyond our technology, 

our approach sets us apart

We work with you, 

not just sell to you

Grow from project-based participation into a sustained culture of engagement, and integrate participation into everyday decision-making.

Founders at the helm. 
Clients at the core

As a founder-led company, we remain agile, client-driven, and focused on innovation. Our dynamic roadmap evolves with your needs.

500+ governments
growing together

When you partner with Go Vocal, you get exclusive access to a network of 500+  practitioners shaping the future of participation and learning from each other.

Go Vocal for

Planners

Environment & Sustainability

Drive sustainable change and improve the quality of life
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Planners

Neighborhoods & Public safety

Create thriving, safer neighborhoods
Learn more
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Planners

Planning & Placemaking

Involve residents in shaping their communities
Learn more
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Planners

Communications & Engagement

Engage more residents from a central place and build trust
Learn more
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Made to deliver – now and as you grow

Go beyond low turnout, endless admin, and unclear impact. Bring more voices to the table, cut the noise, and make decisions that truly reflect your community.

  • Engagement, everywhere: Connect with residents across channels.
  • Committed to efficiency:  Focus on listening, not logistics.
  • Insights that drive action: Data shouldn’t be a barrier – it should be a bridge. Get powerful insights to make decisions with confidence.

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