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Enhance decision-making and build trust in your community by engaging large audiences with one centralized tool, streamlining project management, and improving input analysis.
Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital community engagement platform.
Localized flooding and poor stormwater drainage can significantly disrupt communities, causing problems from road and property damage to safety issues due to hydroplaning. In a city like Lancaster, stormwater management is particularly important as they run on a combined sewer system, meaning it collects and transports both domestic sewage and rainwater from the City’s storm drains into a single system of pipes – meaning, these pipes have a lot of work to do! As part of their collaboration with the Environmental Protection Agency (EPA) on their larger Green Infrastructure project, the City of Lancaster is seeking to improve their community’s stormwater management quality.
At Go Vocal, impact isn’t just an afterthought - it’s a core part of our business.
governments and organizations of all sizes have worked with us across 20 countries
projects have been launched across all policy domains: from urban planning and climate action to mobility and participatory budgeting.
community members have engaged on our platform to shape the future of their communities by engaging in their local democracies.
“We decided to launch our platform with Go Vocal because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”
“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”
“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
Improving community engagement starts with removing key barriers like unclear communication, lack of trust, poor accessibility, weak strategy design, and internal misalignment. This article breaks down these common challenges and provides proven strategies – like transparent processes, inclusive participation, and better coordination – to help boost meaningful engagement.
Written in collaboration with the Department of Civic Things, part one of this two-part series explores the steps you need to take to create a sustainable and effective engagement strategy for your government agency. Dive into the best practices and guidelines on equitable, meaningful community engagement and build a stronger community together with your residents.
Community engagement isn’t just about checking the box – it’s about fostering meaningful dialogue and real impact. Join us as local government leaders share strategies for increasing participation, ensuring diverse voices are heard, and turning engagement into real action. Learn how to move beyond surface-level outreach to build trust and long-term relationships with your community.
