Go Vocal case studies: Community engagement success stories

500+ local governments and organizations trust Go Vocal with their community engagement. Explore our case studies to discover insights and best practices from successful initiatives leveraging our digital platform. Enhance your participation projects by learning from the experiences of fellow engagement practitioners.

Population: > 250k

Newham, UK
Population:
300,000

Lessons learned from Newham's participatory budget program

Newham recently evaluated their Community Assemblies initiative, now known as People Powered Places. This article outlines a summary of the report’s key insights and ideas for future improvement. Read on to kindle fresh ideas for invigorating engagement within your own community!

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Copenhagen, Denmark
Population:
647,509

How Copenhagen got 12,000 residents to participate in large-scale Proposals project in just 4 months

In August 2023, the City of Copenhagen took a bold step forward on their participatory democracy journey with a new community engagement initiative: encouraging residents to submit proposals for city improvement projects.

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Newham, UK
Population:
300,000

How the London Borough of Newham used community assemblies

With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement. In fact, Newham’s recent leadership has prioritized involving residents and creating a more participatory democracy, including via a dedicated Resident Engagement and Participation team.

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Ghent, Belgium
Population:
260,000

Community Panels & Budgets: Ghent's Participatory Budgeting Project

Ghent, known for its beautiful market squares and stunning medieval city center, is the capital of the Belgian province of East-Flanders. With more than 260,000 inhabitants, Ghent charmingly combines the hustle and bustle of a bigger city with a small town’s cozy atmosphere.

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Grand Paris Sud, France
Population:
346.826

Case Study: all eyes on the climate in Grand Paris Sud

Grand Paris Sud (346.826 inhabitants), an intercommunal structure south of Paris, decided to pull up its sleeves and work towards progress. In the spirit of democracy, they chose to seek the opinions of those who know best: the citizens.

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Philadelphia, PA
Population:
6,245,000

How community engagement reimagined public spaces in Philadelphia

From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.

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Lancaster, PA
Population:
553,000

How Lancaster, PA is improving their stormwater management

Localized flooding and poor stormwater drainage can significantly disrupt communities, causing problems from road and property damage to safety issues due to hydroplaning. In a city like Lancaster, stormwater management is particularly important as they run on a combined sewer system, meaning it collects and transports both domestic sewage and rainwater from the City’s storm drains into a single system of pipes – meaning, these pipes have a lot of work to do! As part of their collaboration with the Environmental Protection Agency (EPA) on their larger Green Infrastructure project, the City of Lancaster is seeking to improve their community’s stormwater management quality.

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Wichita, KS
Population:
400,000

How Wichita used public participation to address affordable housing issues

Across the United States, affordable housing has become a top priority for local governments as the housing crisis continues to place economic and social strain on communities. With the infusion of funding from the American Rescue Plan Act (ARPA), Wichita, Kansas – which has a population of about 400,000 – jumped at the opportunity to address housing issues in their city through public participation.

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Vienna, Austria
Population:
2,890,000

Vienna's Climate Team: award-winning hybrid engagement project

The climate crisis is forcing governments around the globe to reassess and change direction. Vienna, the capital of Austria, is no exception. The city – famous for its baroque streetscapes and imperial palaces – aims to be climate-neutral by 2040 and is therefore prioritizing climate and sustainability projects. Since 2022, the Vienna Climate Team has been actively engaging residents in a collaborative and inclusive effort to shape a sustainable climate future together. Let’s explore what their participation project has achieved to this day!

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Lancaster, PA
Population:
553,000

How Lancaster (PA) combines offline and online community engagement

How do you cross the digital divide and blend online and offline (traditional) community engagement? What about during a pandemic? The City of Lancaster used online, offline, and blended approaches to ensure their diverse population was well represented in the City’s new engagement initiatives, which ranged from policing to mobility planning.

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Seattle, WA
Population:
750,000

Putting inclusion at the heart of Seattle's comprehensive plan

By definition, comprehensive plans are complex, long-range, and broad in scope. The planning and engagement processes for these plans often take over two years to complete. This can make it difficult to establish and maintain meaningful engagement with community members throughout the process. Using CitizenLab’s user-friendly and accessible online engagement platform, the City of Seattle’s Office of Planning and Community Development (OPCD) reached thousands of residents in their planning process over 2022, all while supporting their goal for inclusive and equitable engagement.

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