Surveys are the “bread and butter” of consultation and engagement work - and in recognition we’ve recently made improvements to our native survey tool.

However, there is an art to asking the right questions in the right sequence and with the right prompts. After all, we don’t want residents to abandon the process due to frustration or have gaps in our understanding of the issues.

And there are some subtle differences between online and offline designs that need to be accounted for.

So, at a time when consultations have been challenged in court over a single dubious question or the lack of a key questions, getting things right is paramount.

What are the necessary ingredients for creating a good resident experience with such a blunt tool? How can we avoid clouding issues? Join us for the answers.

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