Support for engagement success

At the core, we provide an intuitive and user-friendly digital engagement platform. We also know that because of the nuances of engagement projects, you might sometimes benefit from a participation specialist to lean on. That’s where our expertise comes into play. Go Vocal clients benefit from extensive training, advice, and support from a dedicated expert to make the most of their platform and projects.

Schedule a demo
Go Vocal Arrow right

Go Vocal is your partner in participation

When you join our Go Vocal client community, you’re assigned a dedicated Government Success Manager as your main point of contact. They will empower and enable you to use our platform and its features to confidently create and manage your engagement projects. 

Partnering with Go Vocal also connects you to a global community of participation practitioners through our Community Platform. It is a dedicated space for you to engage with peers, get inspired, ask questions, and stay updated on projects worldwide.

How we set you up for success

We have developed a thorough onboarding process. Based on your chosen plan, we combine sessions or offer separate ones to go into greater detail, based on your needs.

Icon alt


We start with a kick-off where you get to know your Government Success Manager. Together, you will discuss collaboration and look at the rest of the onboarding process.

Icon alt

Engagement strategy

In this session, you’re introduced to the main concepts of community engagement, discuss the scope of your platform, define your engagement strategy, and get a comprehensive overview of all the resources and support.

Icon alt

Platform training

Before this session, you will be invited to set up your platform and prepare for the training sessions by watching tutorials. During the session, we design your first project(s) together.

Icon alt

Pre-launch review

Your Government Success Manager will review your platform and settings to ensure everything is properly set up before the launch.

Icon alt

Our strategic sessions

Depending on your plan, we meet up a certain number of times to discuss your platform’s performance and finetune your engagement strategy.

Meet our Government Success team

Colette Shields

Head of Government Success

Fraser Henderson

Government Success Manager UK

Anouk De Meulemeester

Government Success Manager Belgium

Jelena Gregorius

Senior Government Success Manager DACH

Pauline van Heerdt

Government Success Manager The Netherlands

Zelda Bas

Government Success Manager France

Danitza Vymazal

Government Success Director LatAm

Francisca Lisbona

Government Success Manager LatAm

Sophie Zinn

North American Government Success Manager

Government success manager

You can count on your Government Success Manager

When you join our client community, you will get assigned a dedicated Government Success Manager. Drawing from their experience assisting clients, they will ensure you're comfortable and proficient with our platform and share insights from the engagement projects of other governments and organisations.

A platform co-created with our community, for your government's success

A complete toolbox for broader, more inclusive engagement

A complete toolbox for broader, more inclusive engagement

With Go Vocal, you can create tailored engagement journeys that mix various methods from our complete toolbox, all in one place.

Read more
Go Vocal Arrow right
Easy project management for efficient engagement

Easy project management for efficient engagement

Go Vocal fosters seamless collaboration and project management, ensuring your team can keep discussions focused and productive.

Read more
Go Vocal Arrow right
Built-in dashboards and AI for faster and better insights

Built-in dashboards and AI for faster and better insights

Thanks to Go Vocal’s AI and reporting features, your focus can shift from data crunching to responsive policy-making.

Read more
Go Vocal Arrow right

Real Customers, Real Results

Here’s what clients say about Go Vocal

See all case studies
Go Vocal Arrow right
Quotation mark

"By using our online engagement platform for this consultation, we knew we would be able to reach more residents in a more cost-effective way than by doing anything else.”

wokingham logo
Simon Dale
Interim Director of the Department of Place and Growth, Wokingham
Quotation mark

"The Go Vocal platform has extensive information-sharing capabilities. In addition, the ability for residents to comment on the ideas and start a discussion sparks lively conversations.”

London Borough of Newham
Resident Engagement and Participation team
Quotation mark

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

Et nisi et sapiente libero quisquam et recusandae voluptatem et. Provident distinctio aut. Et
Chelsey Aprill
Office of Planning & Community Development (WA, USA)
Quotation mark

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)
Digital Services Team

Ready to learn more?

Chat with a community engagement expert to see how our online engagement platform can take your participation projects to the next level.

Schedule a demo
Go Vocal Arrow right
Decorative graphicDecorative graphic