Success stories

Go Vocal case studies: Community engagement success stories

500+ local governments and organisations trust Go Vocal with their community engagement. Explore our case studies to discover insights and best practices from successful initiatives leveraging our digital platform. Enhance your participation projects by learning from the experiences of fellow engagement practitioners.

Local authority

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306,400

residents

Southwark: faster project setup and AI-powered reporting save teams valuable time

After seven years of using the same systems, the London Borough of Southwark conducted a technical audit to see if their digital engagement was at the cutting edge. After a detailed procurement process, Go Vocal came out on top. With benefits like AI analysis, built-in reporting, and all the tools for the job in one place, the intuitive platform has improved their efficiency almost twofold.

NHS

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England-wide

residents

NHS England: 250,000+ contributions helped shape the future of the NHS

NHS blood donation truck with Please give blood lettering parked on grass

Local authority

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351,000

residents

Newham: residents continuously shape their borough through participatory budgeting

Newham recently evaluated their Community Assemblies initiative, now known as People Powered Places. This article outlines a summary of the report’s key insights and ideas for future improvement. Read on to kindle fresh ideas for invigorating engagement within your own community!

Waterfront promenade and modern glass building along the Royal Docks in Newham

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Stirling Council implements centralised community engagement

With a population of around 94,000, the Stirling Council area sits right in the heart of Scotland. When the outbreak of the COVID-19 pandemic sent shockwaves to communities around the world, Stirling Council found itself with a conundrum: how could they get valuable community input without in-person meetings?

Case study: collective urban planning in the London Borough of Newham

The London Borough of Newham has launched its consultation platform to include residents, businesses and shoppers in urban planning decisions.

How the London Borough of Newham used community assemblies

With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement. In fact, Newham’s recent leadership has prioritized involving residents and creating a more participatory democracy, including via a dedicated Resident Engagement and Participation team.

Community Panels & Budgets: Ghent's Participatory Budgeting Project

Ghent, known for its beautiful market squares and stunning medieval city center, is the capital of the Belgian province of East-Flanders. With more than 260,000 inhabitants, Ghent charmingly combines the hustle and bustle of a bigger city with a small town’s cozy atmosphere.

All eyes on the climate in Grand Paris Sud

Grand Paris Sud (346.826 inhabitants), an intercommunal structure south of Paris, decided to pull up its sleeves and work towards progress. In the spirit of democracy, they chose to seek the opinions of those who know best: the community members.

Case Study: Citizen Proposals in Linz

Linz (204,846 inhabitants), Austria's third-biggest city, is known for its baroque architecture, its museums, its centre for electronic arts… and its actions in digital democracy. In 2019, the city launched a new participation platform to widen the scope of public engagement, allowing citizens to participate on any topic, from anywhere, at any time.

Norwich and local community organization team up to engage city

Here at Go Vocal, we love to celebrate the successes of our clients. With so many incredible community development and engagement projects taking place on our platform across the world, we hope to record some best practices and share them with local governments to encourage peer learning and inspiration.

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residents

Hands holding tax documents next to a calculator app and a pen

Participatory budgeting in 3 case studies

Participatory budgeting is one of the most popular forms of citizen consultation. More than just a buzzword, the tool is used by elected officials who want to make public governance more accessible and transparent. Far from applying a generic formula, each community creates its own process based on its own reality.

Vienna's Climate Team: award-winning hybrid engagement project

The climate crisis is forcing governments around the globe to reassess and change direction. Vienna, the capital of Austria, is no exception. The city – famous for its baroque streetscapes and imperial palaces – aims to be climate-neutral by 2040 and is therefore prioritizing climate and sustainability projects. Since 2022, the Vienna Climate Team has been actively engaging residents in a collaborative and inclusive effort to shape a sustainable climate future together. Let’s explore what their participation project has achieved to this day!

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