# Go Vocal

> Go Vocal is an AI-native community engagement platform for local governments and public sector organisations. It brings surveys, ideation, mapping, voting, participatory budgeting and offline input into one hub, uses AI to analyse what residents say, and helps governments report back on how input shaped decisions. Top-rated and trusted by hundreds of governments across 20+ countries.

Go Vocal was formerly known as CitizenLab. The platform is source-available, accessible (WCAG 2.2 AA), ISO/IEC 27001 certified and GDPR compliant. Every client gets a dedicated participation expert from day one. The website is available in English (Global, UK, US), Dutch (Netherlands and Belgium), German and French.

## Product

- [Platform overview](https://www.govocal.com/platform-online-engagement-toolbox): Overview of the community engagement platform and its features for engaging residents, managing projects and making decisions
- [Resident engagement platform](https://www.govocal.com/resident-engagement-platform): Tools to engage residents and achieve inclusive, effective public engagement outcomes
- [Engage](https://www.govocal.com/engage): Engagement methods and tools to reach residents online and offline
- [Configure and manage](https://www.govocal.com/configure-and-manage): Project setup, settings and management features
- [Decide](https://www.govocal.com/decide): Analytics and reporting features that turn input into decisions
- [Expert support](https://www.govocal.com/government-success): Participation experts who support clients through every stage of their projects
- [Plans](https://www.govocal.com/plans): Pricing and subscription plans
- [FAQ](https://www.govocal.com/faq): Answers about features, support options and pricing
- [Product tour](https://www.govocal.com/take-a-product-tour): Guided tour of the platform
- [Migration](https://www.govocal.com/migration): How organisations move to Go Vocal from another engagement platform
- [Source-available](https://www.govocal.com/source-available): Why Go Vocal's source code is publicly available

## Key features

- [Surveys](https://www.govocal.com/platform-features/surveys): Build surveys, gather feedback and distil insights
- [Ideation](https://www.govocal.com/platform-features/ideation): Crowdsource ideas from residents
- [Mapping](https://www.govocal.com/platform-features/mapping): Collect and visualise location-based feedback
- [Proposals](https://www.govocal.com/platform-features/proposals): Let residents submit and support proposals that shape policy
- [Participatory budgeting](https://www.govocal.com/platform-features/participatory-budgeting): Let residents decide how public budgets are spent
- [Voting and prioritisation](https://www.govocal.com/platform-features/voting-and-prioritization): Voting methods for informed, inclusive decisions
- [Form Sync](https://www.govocal.com/platform-features/form-sync): Digitise paper forms and bring offline input into the platform
- [Community Monitor](https://www.govocal.com/platform-features/community-monitor): Always-on tracking of resident satisfaction
- [Sensemaking](https://www.govocal.com/platform-features/sensemaking): AI-powered analysis and summaries of resident input
- [Auto-Insights](https://www.govocal.com/platform-features/auto-insights): AI that finds patterns in comments, reactions and demographic data

## Solutions

- [Communications & engagement](https://www.govocal.com/go-vocal-for/communications-professionals): Engage more residents from one place and build trust
- [Planning & placemaking](https://www.govocal.com/go-vocal-for/planners): Involve residents in shaping their communities
- [Neighbourhoods & public safety](https://www.govocal.com/go-vocal-for/housing): Build thriving, safer neighbourhoods
- [Environment & sustainability](https://www.govocal.com/go-vocal-for/environment-sustainability): Drive sustainable change with resident input

## Resources

- [Case studies](https://www.govocal.com/case-studies): Engagement projects run by governments on Go Vocal
- [Guides](https://www.govocal.com/guides): In-depth guides for engagement practitioners
- [Blog](https://www.govocal.com/blog): Articles on community engagement, participation and govtech
- [Webinars](https://www.govocal.com/webinars): Recorded and upcoming webinars
- [Events](https://www.govocal.com/events): Upcoming events
- [Podcast](https://www.govocal.com/podcast): Podcast on engagement strategies and govtech
- [Public Participation Trends 2026](https://www.govocal.com/trends-report-2026): Report on the trends shaping digital democracy, including AI and hybrid engagement
- [Participation between the big moments](https://www.govocal.com/participation-between-the-big-moments): 25 low-effort ways to involve residents all year round
- [From the Mayor's Seat](https://www.govocal.com/leadership): Video series with Danene Sorace, former Mayor of Lancaster, PA, on community engagement from a mayor's perspective

## Company

- [Who we are](https://www.govocal.com/about-us): About Go Vocal
- [Our impact](https://www.govocal.com/our-impact): The impact of the platform
- [Partners](https://www.govocal.com/partners): Value-added partner programme
- [Careers](https://www.govocal.com/careers): Open positions
- [Press](https://www.govocal.com/press): Press and media
- [CitizenLab becomes Go Vocal](https://www.govocal.com/citizenlab-becomes-go-vocal): The rebrand from CitizenLab
- [Schedule a demo](https://www.govocal.com/request-demo): Book a 30-minute demo with a participation expert

## Optional

- [Global English](https://www.govocal.com/): Default English site
- [English (UK)](https://www.govocal.com/en-uk)
- [English (US)](https://www.govocal.com/en-us)
- [Dutch (Netherlands)](https://www.govocal.com/nl-nl)
- [Dutch (Belgium)](https://www.govocal.com/nl-be)
- [German](https://www.govocal.com/de)
- [French](https://www.govocal.com/fr-fr)
- [Privacy policy](https://www.govocal.com/privacy-policy)
- [Terms of use](https://www.govocal.com/terms-of-use)
- [Cookie policy](https://www.govocal.com/impressum)